Privacy Policy

Effective date: April 7, 2026

This Privacy Policy describes how Health & Relief (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you use our website https://healthnrelief.com/, our mobile applications, and related services (together, the “Services”).

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Who we are

Health & Relief is a technology platform that enables users to discover and connect with independent doctors and clinics for appointment booking and record management. We do not provide medical advice, diagnosis, or treatment. Contact: info@healthnrelief.com, phone +91 96499 33933.

AI Features Disclaimer

The app may provide AI-based suggestions to help users find relevant doctors. These suggestions are for informational purposes only and do not constitute medical advice, diagnosis, or treatment.

2. Information we collect

Depending on how you use the Services, we may collect:

• Account & identity: name, email, mobile number, date of birth (if provided), gender (if provided), profile photo (if uploaded).
• Booking & clinical context: appointment details (doctor, chamber/clinic, date, time), patient notes you choose to share, prescription-related data where generated or uploaded as part of care workflows.
• Payment information: transaction references, payment status, amounts, invoice codes. Card/UPI/bank details are processed by licensed payment partners; we do not store full card numbers on our servers.
• Device & technical data: IP address, browser or app version, device identifiers, crash logs, and similar diagnostics to improve security and reliability.
• Communications: messages you send to support, SMS/email delivery logs, and call records where applicable.
• Reviews & feedback: ratings, remarks, and satisfaction responses you submit about doctors (subject to moderation).

3. How we use information

We use personal information to:

• Create and manage accounts; authenticate users.
• Facilitate doctor discovery, appointment booking, rescheduling, cancellations, and related notifications.
• Process payments and reconcile transactions with partners.
• Provide customer support and respond to legal or safety requests.
• Improve product features, perform analytics in aggregated form, and maintain platform security (fraud prevention, abuse detection).
• Send service-related messages (appointments, payments, account security). Marketing messages, if any, will follow applicable laws and your preferences.
• Comply with legal obligations and enforce our Terms & Conditions.

4. Legal bases (where applicable)

Where required by law (for example under Indian privacy frameworks), we rely on consent, performance of a contract, legitimate interests (such as securing the platform), or legal obligation as applicable to each processing activity.

5. Sharing of information

We do not sell your personal information. We may share data with:

• Healthcare providers & clinics you book with, limited to what is needed for your care and appointment.
• Payment gateways & banks to complete transactions.
• Cloud hosting, email/SMS, analytics, and security vendors under appropriate contracts and safeguards.
• Authorities when required by law, court order, or to protect rights, safety, and security.
• Business transfers in connection with a merger, acquisition, or asset sale, with notice where required.

6. Data retention

We retain information for as long as your account is active and as needed to provide the Services, comply with law, resolve disputes, and enforce agreements. Retention periods may vary by data category and legal requirements.

7. Security

We implement reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Your choices & rights

Depending on applicable law, you may have rights to access, correct, update, or delete certain information, withdraw consent where processing is consent-based, or object to certain processing. To exercise rights, contact us at info@healthnrelief.com. We may need to verify your identity before responding.

Account deletion (mobile apps)

If you use our patient mobile app or doctor mobile app, you can request to close that app’s access from inside the app while signed in (your current password is required). This is scoped per app: closing the patient app profile does not automatically close the doctor app profile on the same account, and the reverse is also true, so other roles or apps you may use with the same login are not disabled by default.

Users can request account deletion directly from within the app or by contacting us.

9. Children

We do not knowingly collect personal data from children.

10. Cookies & similar technologies

We may use cookies and similar technologies for session management, preferences, analytics, and security. See our Cookie Policy for details.

11. Third-party links

The Services may link to third-party websites or apps. We are not responsible for their privacy practices; please read their policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted with an updated effective date. Continued use after changes constitutes acceptance unless otherwise required by law.

13. Grievance / contact

For privacy-related questions or complaints, write to info@healthnrelief.com or use the contact details on our Contact page.